Hi Reader, Picture this: It’s 8 p.m., your team has clocked out for the day, and a customer’s burning question comes in. Instead of waiting until morning, they’re greeted by your AI agent, which not only answers their query but does so with a friendly tone and wit. That’s the magic of artificial intelligence (AI) in customer experience (CX). It’s important before implementing AI to ensure you have a strong functional CX system and leverage where the AI agent will best be used. Implementing...