Hi Reader I’m Sasheen, founder of SJM Customer Service Consulting Inc., and I’m excited to share this first newsletter with you. I started this business 10 years ago because I’ve seen firsthand how powerful great customer experiences can be—not just for customers, but for business owners and creators like you. Here’s the thing: customer experience isn’t just one piece of your business puzzle. It’s the glue that holds everything together. When your customers feel valued and understood, it...