SJMCCC

Customer Experience Audit + Strategy Report

Is your customer experience system helping you grow—or silently costing you customers?

Common signs your customer service is hurting your brand:

• You're getting repeat complaints from customers

• Agents don’t follow the same process—or there isn’t one

• You’re constantly “putting out fires” in support

• Tickets sit for too long without resolution

• You’ve never looked at your customer journey from their point of view

If any of this feels familiar, the CX Audit will give you clarity—and a plan.

Here’s what’s included in the CX Audit:

  • A complete review of your current support tools, tickets, and workflows
  • Customer journey gap analysis
  • Identification of 3–5 service breakdowns costing you time or revenue
  • SOP suggestions + process improvements
  • A customized CX Audit Report (PDF + walk-through video)
  • 45-minute strategy session to review it all

After this audit, you’ll know:

  • Where your customer service is costing you money
  • What to fix now for better customer retention
  • How to train your team with simple, clear SOPs
  • Where automation or tech can lighten the load

You’ll walk away with a blueprint—not just a report.

Ready to move from confusion to clarity?

This one-time audit is designed to help you uncover exactly what’s working, what’s broken, and what needs fixing in your support process.

✅ One flat fee

✅ Zero fluff

✅ Clear, personalized recommendations you can act on immediately

Price: $5000.00 USD

Click the button below to book your CX Audit now.

📆 You’ll receive a link to schedule your discovery call. We'll chat and sort out all the details.

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